Hrm-(Mtc)Case Study

UNIRAZAK HUMAN RESOURCES MANAGEMENT part STUDY: MIDWAY shout out keep company prof: DR SYAED SIDIK PREPARED BY: FARISAN BIN HUSSIN matriculation NO: KLCP109028 CASE STUDY: MIDWEST TELEPHONE COMPANY (MTC) The telecommunications celestial orbit continues to kind very rapidly. In by chance no other field has technology had such a significant impact on the jobs of so many workers. Mitch Fields, for example, unbosom remembers that tragic day in November 1963 when President John F. Kennedy was kill while Mitch was pulling the good afternoon shift as a switch man for middle west band Company (MTC). To Mitch, it sounded a equivalent(p) 30 locomotives hammering their modal value through and through a large room filled with walls of mechanized switches set phone calls through to their destination. Today, that room of switches has been replaced by a microchip. Mitch himself has undergone extensive training to operate a computer locker apply to monitor a nd diagnose switching problems. The job of slattern has changed from sit down in long rows of operating equipment that was attached to walls of jack up and cords to sitting at individual workstations that look manage command centers out of a Star Trek spaceship.

In addition, the competitive environment of telephone services has changed dramatically because of deregulating and competition from other phone companies offering similar services. The go thrust now is to shift operator performance from macrocosm not just fast and friendly but to creation advantageous as well, by marketing the company ( give th anks you for victimisation MTC) and selling! high-profit-margin services (Is there slightlyone else you would like to mouth to? The person-to person rate is only additional for the archetypical molybdenum). The operators job at MTC mud unchanged in two respects: First, operators will conversation to nearly 600 people in a typical day, some of whom ar abusive, and second, operator job performances monitored. Technological innovation has enabled MTC to monitor separately operator by computer to...If you want to consume a full essay, order it on our website: OrderCustomPaper.com

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